Quality assurance
The biggest asset of any company is data.
At NKS, we take care of our customers' data as if it were our own. Or better.
Information security - ISO 27001
Our company has been ISO 27001 certified since 2011, which is not a specific legal compliance, but a "management system standard, a set of requirements that certified organisations must meet through audits by independent, accredited certification bodies ."
By complying with the requirements of the standard, safeguards, checkpoints are put in place whereby:
- reduce information security risks
- test, measure and improve the effectiveness of organisational and technological measures taken
- we provide physical and environmental security - our servers are located in a TIER III security certified Data Centre
- we ensure the availability of information and redundancy
- we can continuously improve the competence of our staff, raise awareness of the incident handling culture of our staff
- ensure the secure operation and business continuity of information systems and networks
Business continuity - ISO 22301:2019
Our company is committed to operating according to the Business Continuity Management System(ISO22301:2019) standard. By implementing this system, we can further deepen trust with our customers. By:
- make our staff more aware of the risk management strategy in their daily work
- we will continue our efforts to minimise potential disruptions and their impact
- our aim is to be able to identify further development opportunities using the latest technologies
Personal data protection - ISO/IEC 27701
The protection of personal data processing has been greatly enhanced by Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data - the GDPR.
Companies must comply with stricter regulatory requirements and manage data protection risks related to personally identifiable information, as required by the EU General Data Protection Regulation.
Compliance with 27701 will help:
- the establishment of a framework for the design, operation and continuous improvement of IT systems for the processing of personal data
- the development of data protection guidelines for controllers and processors
- setting guidelines for the protection of personal data
In February 2021, our company obtained the DNV ISO / IEC 27701 certification, thus NK Services (Hungary) Ltd. demonstrates its ability to be committed to, implement and continuously improve the protection of personal data of data subjects and customers.
Quality Management - ISO 9001:2015
Due to the constant change and expansion of supply and demand in the market, it is very important to maintain a certain level of quality in the service delivery processes and to monitor them continuously in order to always provide the expected level of service in the competitive market. By operating an ISO Quality Management System, the benefits of a quality management system can be demonstrated in several areas.
- providing high quality services to meet customer requirements, increasing customer satisfaction
- developing customer focus and customer orientation
- the overall governance of the organisation, with clear transparent processes and structures
- clear powers and responsibilities
- increases legal compliance by demonstrating compliance with legal requirements
- greater flexibility through clear processes, easier adaptation to new requirements
- increasing operational and internal efficiency through process orientation
- improved stakeholder relations (staff, customers and suppliers-subcontractors) as a result of continuous evaluation
- improved risk management through consistency and traceability of products and services
- better management through up-to-date and accurate management information
- the need for continuous improvement within the organisation
The effectiveness of our Integrated Management System enables the management of the company to take informed responsibility for the work we do. It is also an assurance to our clients that the work we do will certainly achieve the objectives and planned results.
Quality management - ISO/IEC 20000
The Integrated Management System of NK Services (Hungary) Ltd. has been extended with a new standard. The ISO/IEC 20000 standard is aligned with and provides a framework for the ITIL methodology, enabling us to support the management of our IT services efficiently and to a high standard.
Our quality management system has been extended and successfully audited:
- ensure that processes work properly and meet customer needs during change,
- help your body develop and improve its performance;
- provide the structure for business continuity and growth.
- support improvements in processes and services
- we continued to demonstrate our commitment to quality IT services.
We are confident that the ISO/IEC 20000 IT Service Management System certification will further enhance the reputation of our Company and expand our customer base.